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unclebullbar's picture

Kudos to Trek and Bikeworx Erina

NB: Originally posted elsewhere on the Global Riders Network and appears via syndication.
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11:45am - Finish riding XC track at Ourimbah. Notice a little line near the join between seat and chain stays of my Trek Fuel. Head out to Bikeworx, just to make sure.

12:13pm - Take bike into shop and expect to be told that I'm a big girl. Instead, by chance, the Trek rep was there, has a look, takes pictures of my bike, uploads to his Laptop and sends an e-mail.

12:15pm - Trek rep says, "You'll have a new rear triangle tomorrow." Bikeworx tells me they'll fit it immediately when it comes in.

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