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Kudos to Trek and Bikeworx Erina


unclebullbar's picture

By unclebullbar - Posted on 01 October 2008

NB: Originally posted elsewhere on the Global Riders Network and appears via syndication.

11:45am - Finish riding XC track at Ourimbah. Notice a little line near the join between seat and chain stays of my Trek Fuel. Head out to Bikeworx, just to make sure.

12:13pm - Take bike into shop and expect to be told that I'm a big girl. Instead, by chance, the Trek rep was there, has a look, takes pictures of my bike, uploads to his Laptop and sends an e-mail.

12:15pm - Trek rep says, "You'll have a new rear triangle tomorrow." Bikeworx tells me they'll fit it immediately when it comes in.

12:16pm - I leave Bikeworx totally shocked at the effeciency of what just happened but more than grateful.

Thanks to Trek and Bikeworx for some A1 customer service!

Alex's picture

lucky you, ive been waiting on my rear linkage for over a year now and sent a letter to trek u.s. and havent heard back from them either.. trek sux donkey balls to put it mildy in my opinion

BobaFett's picture

I understand that in recent weeks there has been a new warranty manager appointed to trek. he had a massive list of back issues to resolve but is working on it. i know the guy and he understands that warranty performance is a key to building a bike brand. i hope alex see's some action soon. it might be worth contacting trek australia again to highlight it to the new guys

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